Policy

Ordering:

Phone in your order to our customer service department by 5:00pm Monday - Friday and your order will be processed the same day.

Method of Payment:

We accept Visa, MasterCard, and Discover credit cards for regular shipments.

Shipping:

We ship UPS every weekday and the appropriate Zone and Weight shipping charges in, oversized packages and insurance will be added to all orders. Regular UPS Ground Service will be used for all orders, unless otherwise specified; (3-Day Ground, Next Day Air-Red Label, Second Day Air-Blue Label, or Saturday Delivery). UPS delivers Moday thru Friday. Please double check your order confirmation before processing to ensure the shipping option chosen is correct. We are not responsible for incorrect shipping options entered by mistake on checkout. The map below is to be used as an estimate only. Actual shipping times can vary for UPS ground depending on weather conditions.

Return Policy:

All returned merchandise must be pre-approved by calling the customer service department and requesting a Return Goods Authorization Number. Returns must be freight prepaid with the items in original packaging and in condition to be sold as new. Returns must be made within 30 days of original purchase date, and will be subject to a 15% restocking fee. No returns will be allowed on special orders merchandise or items without a RGA number.

Disclaimers:

The products sold by Karl Performance are manufactured for Racing, Off Road Use and Specialized StreetRod Applications. The purchaser recognizes that these parts may be exposed to many and varied conditions due to the manner in which they are installed and used. Therefore, Karl Performance makes no warranties either expressed or implied as to whether the goods sold hereby will protect the purchaser or ultimate user from injury or death. The user shall determine of their own accord the suitability of these products and assumes all risks and responsibilities in connection with the suitability of these products and assumes all risks and responsibilities in connection with their use. Karl Performance reserves the right to change without notice, any supplier, color, specification, or price of any item in this catalog. Karl Performance is not responsible for any typographical errors or misinterpretations in this catalog or limited quantities or availabilities of products.

Shortages:

Check over your invoice thoroughly and make sure all the items that are marked shipped on the invoice are in your package. When orders need to be packaged in multiple boxes they may not always be delivered the same day. Save all packaging materials and examine the package for damage if you are short any items. If items appear to be lost due to damage, contact the carrier immediately. When shortages appear to be from misshipment,Karl Performance must be contacted within 5 days of delivery to assure prompt replacement. Karl Performance assumes no liability after this period.

Warranty Claims:

When items having a manufacturers warranty are being returned for a possible warranty credit, the manufacturer, NOT Karl Performance, will determine if such warranty credit or warranty repair will be approved. Allow 4 to 6 weeks for the manufacturer to examine the product.